Returns & Guarantee

Returns, Exchanges & Our Quality Guarantee

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30-Day Returns

Unused, original packaging

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Damaged on Arrival?

We replace it, period

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Warranty Backed

Real support, not a voicemail

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Return Policy

Return window
30 days from the date of delivery.
Condition required
Unused, in the same condition received, with all original accessories (nozzles, hose, wand, documentation) and original packaging.
Not eligible for return
  • Damage from operating beyond rated Duty Cycle
  • Freeze damage from water left in the pump during winter storage
  • Damage from using non-compatible detergents
  • Normal wear on O-rings, seals, and nozzle tips after regular use
How to start a return
Email us at [email protected] with your order number and a brief description of the issue. We respond within 1–2 business days with return instructions. If the return is due to our error or a product defect, we cover the shipping label.

A note on the exclusions: We're not building a list of excuses to avoid honoring returns. These are situations where the product worked as designed — and where our winterization guide and FAQ exist specifically to help you avoid them. If you're unsure whether your situation qualifies, email us first. We'll tell you straight.

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Damaged on Arrival

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Take photos before unplugging or using the machine

Photograph the packaging and all visible damage areas. Don't discard the original box or packing materials — they're needed for the claim.

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Email us within 48 hours of delivery

Send your order number and photos to [email protected]. The 48-hour window exists to satisfy the freight carrier's claim process — it's not a trick to avoid responsibility.

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We handle the rest within 3–5 business days

Replacement shipment or full refund — your choice. You should not have to fight for this. Damaged-on-arrival is a logistics failure, not your problem.

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Quality Guarantee & Warranty

What we guarantee
Every machine we sell is sourced from suppliers who meet our quality verification standards. We review real-world performance data and reader feedback on an ongoing basis. If we identify a pattern of defects in a specific model or production run, we pull it from our recommendations and notify affected customers directly.
Manufacturer warranty
Machines sold through Spraysmith carry the manufacturer's standard warranty — typically 1–2 years for the pump and motor, 1 year for accessories. We'll help you navigate the warranty claim process and advocate on your behalf if needed.
What warranty covers
  • Mechanical defects in the pump, motor, and core components
  • GFCI failure under normal use conditions
  • Manufacturing defects in the hose, trigger gun, and wand
What it typically does not cover
  • Freeze damage from water left in the pump (see our Winterization Guide)
  • Damage from using non-compatible detergents
  • Damage from operating beyond design specifications
  • Normal wear consumables: O-rings, nozzle tips, seals over time

On freeze damage: If you followed the Pump Saver winterization process correctly and still experienced freeze damage, contact us — that would be a product defect, not user error. We'll treat it accordingly.

Purchase with confidence
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30-day returns — unused machines accepted, no hassle

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Arrives damaged? Email us within 48 hours — we'll replace it

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Questions before you buy? Contact us directly →

Need help with a return or warranty claim?

We read every email and respond within 1 business day, Monday through Friday.

Don't wait — the sooner you reach out, the faster we can sort it.

[email protected]

Typical response time: same business day